Vodacom insurance

Vodacom is being the worst.

I initially complained about my the insurance that I can not get due to a 30 day time frame that has passed which no o e told me about.

This was my complaint:

Vodacom insurance Vodacom has failed me completely.

I took out a new double deal contract in Feb. Now in March I called to do an enquiry on insurance for the two devices and was told that I am no longer eligable for insurance due to the fact 30 days had past.

No one told me anything about insurance when I took up the contract.

I feel this very unfair as this not my mistake. Now I am without insurance om these devices and Vodacom customer service is not making any effort to assist with this.

This is not the way you should treat your clients.

Vodacom called and said they will see what they can do and get back to me which no one did and wrote a reply that feedback was given.

No one called me to give me any feedback. This ridiculous

This was the response from Vodacom:

Vodacom’s reply 27 Mar 2024 at 14:46 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and final feedback provided. final Regards Consumer Website Team.

I want to know whats going on. Why did no one calle back. No one gave me any response or resolution.

Why must I even fight to take up a product in the first place. Its not like I am trying to get money back. All I want to do is take up a product that I was not told about. Why must I be negatively impacted by Vodacom's *********** staff.