CP
Charine P
1 reviews | Active since Nov 2021
16 Nov 2021, 12:16
Vodacom Insurance
I had a Samsung S21 which I have a contract with Vodacom. I did my upgrade in Sept2021 and my phone got ****** yesterday. so which means I only had the phone for 2 months. I did take out insurance on my phone when I did my upgrade, so when I phoned the insurance department to log a claim they said that I have a Samsung A12 and is only covered for R2000.00 and as we all know the S21 is much more. I emailed them the proof of upgrade and they told me that my phone was underinsured and that the Vodacom shop canceled the wrong amount... but when I view my statement shows that I am covered for R15000 - R20 000.00. So now I am fighting to get the correct amount paid out to me as they claim that I am underinsured
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Replies (2)
Vodacom's replyOfficial
16 Nov 2021, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Nov 2021, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CP
Charine P's updateReviewer Update
17 Nov 2021, 12:17I got a message from Vodacom claims department last night stating that the claim cannot be done as my policy needs to be updated. (Exact words from email:
I fully understand, but we won't be able to the claim under R3500 policy it needs to be updated. )
This morning I phoned Vodacom again regarding my claim and got through to another person who was able to help me. My claim got approved on the amount that I was insured on as per my invoice in about 15min time. This is a person who knows how to do her work and her Name is Lumka. Thank you Lumka for assisting me in this matter. I don't know if the previous person got the wrong account and information which I highly doubt as I have emailed everything through to her.
But thanks Lumka at Vodacom for helping me sort out my claim.
But thanks Lumka at Vodacom for helping me sort out my claim.
CP
Charine P's update17 Nov 2021, 12:17
Reviewer Update
I got a message from Vodacom claims department last night stating that the claim cannot be done as my policy needs to be updated. (Exact words from email:
I fully understand, but we won't be able to the claim under R3500 policy it needs to be updated. )
This morning I phoned Vodacom again regarding my claim and got through to another person who was able to help me. My claim got approved on the amount that I was insured on as per my invoice in about 15min time. This is a person who knows how to do her work and her Name is Lumka. Thank you Lumka for assisting me in this matter. I don't know if the previous person got the wrong account and information which I highly doubt as I have emailed everything through to her.
But thanks Lumka at Vodacom for helping me sort out my claim.
But thanks Lumka at Vodacom for helping me sort out my claim.