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Mercia N

1 reviews | Active since Sept 2018

28 Feb 2019, 23:19

Vodacom insurance eat our money they don't help us..

I claimed my ****** phone on my vodacom insurance November 2018,the claim was approved on 2019 January they sent proof by email, when I went to the shop to collect the phone, I was told that my claim is still pending though I got email from vodacom saying it is approved,I still have the reference number they kept on sending me back with excuses of that the company has changed to fin rite my documents are missing, I got an sms from them last week saying my claim has been repudiated..I am paying the insurance every month.. Please help me..

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Replies (2)
Vodacom
Vodacom's reply01 Mar 2019, 07:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply14 Mar 2019, 10:49
Official
Dear Mercia, 
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team