TM
Thokozile M

1 reviews | Active since Oct 2016

17 Feb 2021, 17:22

Vodacom insurance

I was renewing my cellphone contract with vodacom in June 2020 I was paying cellphone insurance of R60. 00 then so when I renewed the contract I took Huawei and it was also covered to my surprise the insurance is now R300. 00 I called vodacom contact center to cancel and they gave me insurance number (***).

I called and spoke to a number of consultants in August 2020 canceling the insurance but it's still not canceled the last consultant I spoke to is Sedumedi on the insurance department. They still debiting and I don't afford this insurance I am even thinking of changing my bank account

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Replies (1)
Vodacom
Vodacom's reply18 Feb 2021, 07:06
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team