Vodacom Insurance *******

I had a very terrible experience with Vodacom Insurance Company, I went at 11:30 and left at 14:00 on 13/12/2025 at Vodacom Matlosana Mall after Neo from the call centre hung up on me. This phone was bought at Vodacom in Klerksdorp at Matlosana mall for R17k, in 2022 and decided to insure at R20k more than the market value. Today I went to Vodacom to claim, the insurance company tells me that they will give me a second hand cellphone or they will give me a phone that is worth lower than price I bought my phone at which is an iPhone 14 valued at R13k. I spoke to Neo and Shumani on separate phone calls and they both hung up on us when I asked to speak to their seniors to fix this because they said there is nothing they can do. I will not be ********** my Vodacom after paying R360 for insurance for the past 3 years. I cannot believe that such a big company can be so unprofessional and hang up on me as a paying customer!!