Vodacom Insurance

Hi, I lost my last week Wednesday 30 November 2022, which was insured with Vodacom. I reported the matter at Vodacom store (Campus Square) and Police station same day and my phone was blocked. I contacted Vodacom Insurance whilst I was at the store to assist with the claim and my claim was declined. I made follow up again on Tuesday and I was given three different reason by three different consultants by the name of Zanele, Leboheng, Tisetso and the reasons were "no usage on the sim" and "line is still active". I requested to speak to the supervisor and was told the supervisor is in a meeting and requested for a call back and to date they have not contacted me and do not have a phone which is an inconvienance I have been paying insurance monthly and have never claimed before now I am given excuses when they have to pay.