Vodacom Insurance Double Charging and Don't Assist When Requested

I have called Vodacom insurance (Finrite) on numerous occasions and have also emailed Nosipho who assured me that my problem would be sorted out which never has. I claimed from insurance for a ****** phone in May 2019 which was only approved after speaking to 5 different people with no response to emails. My insurance was then cancelled by Vodacom for no reason. I requested that it be reinstated and now I am getting charged for 2 policies every month and I only have one phone! It is also the wrong policy that is being charged for. I have asked so many times for it to fixed and credited and Nosipho just ignores my emails. Vodacom is very quick to suspend services when they don't get paid for their exorbitant contracts but when you need something sorted you have to spend so much time and energy and get nothing in return! Just overcharged.... PLEASE SORT OUT THIS PROBLEM VODACOM INSURANCE!!!!!!