Vodacom insurance double billing

Item: Vodacom
Rating: 1
Author: Azraa L

Good day

One again I’m having trouble with vodacom They just sorted out my migration issue now I’m getting billed twice for insurance

Whereby I only have insurance on one device of mine

I have emailed them and I have gotten no response since Friday from the insurance department

Please can I have feedback vodacom This can honestly not happen every month

Please note I am available via email only Azraalu******* As I abroad

Thanks

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Aug 2022, 08:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Aug 2022, 08:04

Official

Azraa L's updateReviewer Update

04 Aug 2022, 14:13

Good day

The insurance department advised that they can’t assist and Referred me back to customer care .

and I’m still waiting for a response from customer care .

So my query was still not sorted out

Regards
Azraa

Azraa L's update04 Aug 2022, 14:13

Reviewer Update