VODACOM INSURANCE DOES NOT PAY - IT'S A SCHEME!!!

My LCD had broke in August, I did not have access to a Vodacom shop, so I had to take it in for repairs to another cell shop. I sent emails from September till November with regards to my claim of R1800.00 , I sent in the relevant documentation. I was promised to receive my money by October, nothing has come through. I phoned the branch they eventually cut the call on me. WTH AM I PAYING FOR INSURANCE FOR????!!!! ANSWER MY CALLS AMD REFUND ME.!! RUDE ****** STAFF MEMBERS. NO FOLLOW UPS NOTHING!!! I PAY MY CONTRACT EVERY MONTH!