Vodacom Insurance does not exist

Item: Vodacom
Rating: 1
Author: Tertius S

On 6 February 2019 my phone was sent in for repairs. It has been more than 2 weeks and nobody from Vodacom insurance has contacted me about it. I've called twice (30 min each call with no answer) and I've emailed the papers twice and no response. Does Vodacom Insurance still exist or was it all a ****?

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Replies (2)

Vodacom's replyOfficial

25 Feb 2019, 10:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply25 Feb 2019, 10:07

Official

Vodacom's replyOfficial

26 Feb 2019, 11:14

Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team

Vodacom's reply26 Feb 2019, 11:14

Official