GG
Gavin G
1 reviews | Active since Feb 2019
27 Feb 2019, 09:27
Vodacom Insurance - Do they even exist!!??
I have been dealing (or trying to deal with) Vodacom insurance for 4 weeks trying to close my claim with no success or even any sign of hope of settling my matter. My cellphone was written off by a lady by the name of Patience at Vodacom Fourways and I was told that she would need to wait for Vodacom to confirm with her what the excess would be before issuing my new phone. I have been waiting for almost a month now with NO communication... This has become extremely frustrating because my matter has (apparently) been escalated twice after my complaints which is strange because nothing has transpired since those escalations...I'm on the verge of changing providers flip!
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Vodacom's replyOfficial
27 Feb 2019, 10:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Feb 2019, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Mar 2019, 13:22Dear Gavin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received by Finrite. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received by Finrite. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply12 Mar 2019, 13:22
Official
Dear Gavin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received by Finrite. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received by Finrite. We can confirm that the matter has now been resolved. Regards Consumer Website Team(SA)