KS
Kayla S
1 reviews | Active since Mar 2017
27 Mar 2019, 10:04
Vodacom Insurance division terrible service and feedback
Vodacom Insurance division is useless!!!
I have been billed for Autopage Insurance every month even though my contract moved over from Autopage to Vodacom directly years ago. Instead of cancelling this, Vodacom has continued billing me to date despite several attempts to cancel this and be refunded for the incorrect deductions.
I have tried calling the number I was referred to several times, namely ********** which just rings and you have to hold on for hours. I have also tried contacting them per email and sent 3 emails to date, with NO response.
This is really frustrating and so unprofessional.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
27 Mar 2019, 10:13 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Mar 2019, 10:13
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Mar 2019, 11:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Please accept our sincere apologies for the aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Please accept our sincere apologies for the aggravation caused.
Regards
Vodacom Consumer Website Team
Vodacom's reply27 Mar 2019, 11:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Please accept our sincere apologies for the aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Please accept our sincere apologies for the aggravation caused.
Regards
Vodacom Consumer Website Team