Vodacom insurance dispute my claim

Iam writing to express my disappointment and frustration with the service I received from vodacom regarding my insurance claim. On 25 April, I left my phone in Worcester, and when I returned from colecting it, I discovered that my phone is missing from my bag, I reported the incident to the police station and subsequently visited a Vodacom store to claim a replacement under my insurance policy. however, my claim was rejected based on the allegation that my phone had another SIM card inserted, I strongly dispute this claim. The phone in question was purchased from Vodacom, and I have been using the same SIM card since opening my contract with them, I have no reason to insert another SIM card, and this claim seems unfounded,

I requested Vodacom to reconsider my claim and provide a replacement phone or compensate me accordingly. I would appreciate it if you could look into this matter urgently and resolve it as soon as possible.

My details are as follows:

Nomatshawe Princess Hina

email address: ***

I look forward to hearing from you soon. If you require any additional information, please do not hesitate to contact me,

Sincerely

Nomatshawe Princess Hina