VODACOM INSURANCE DISASTER - LACK OF CONTINGENCY PLANNING FROM MANAGEMENT

My phone was ****** in January 2019. I subsequently submitted an insurance claim with Vodacom Insurance providing all the documents they require. That was just the beginning of my nightmare. No one is able to help me, the insurance line has been hanging since the end of January and no one seems to be able to help. I have sent countless emails and made numerous calls to Customer Care. I even went to the Vodacom Store and everyone is blaming the Insurance service provider. Surely such a huge company would have contingencies in place for situations where there is a change in a service provider. Surely, they are still selling new contracts, are they trying to tell us that those new contracts have been going out without insurance since the end of January?

All this time, I am without a phone but guaranteed, both the premium for insurance and the phone go off. A phone that I have not had for nearly 2 months now!!!!

This is truly shocking. I feel sorry for the customer care consultants because they genuinely have not been given any guidance for this situation.

Somebody at Vodacom management, please sort this out and please give me a new phone...While you are at it, pay the excess which I can't budget for because no one has been able to tell me what it is or give me any sort of response with regards to my claim!!!!