LA
Layken-lee Adams
1 reviews | Active since Dec 2016
02 Sept 2024, 15:29
VODACOM INSURANCE DID ME DIRTY!!!!!!!!
I am soooo upset with this person by the name of Thando from Vodacom insurance. I called in to ask them about my bill. I can only recall her speaking about a prorate. I wanted to know why my insurance payment was so high in the month of August and to my understanding they overcharged me and Thando was going to credit my account. Instead I get a text message to say that my insurance has been cancelled!!!!!!! I did not ask for this!!!!!! I am so so so so upset!!!! I WANT MY INSURANCE REINSTATED. The person I spoke to on 2 Spetember to complain says that if I request a credit then the account needs to be cancelled, well why did you not say that? stupid man!!!!!!!
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Replies (2)
Vodacom's replyOfficial
03 Sept 2024, 08:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2024, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LA
Layken-lee Adams's updateReviewer Update
04 Sept 2024, 18:01Thank you Vodacom complains department for sorting out my issue soo fast and listening to me. I am more relaxed after today as I was so stressed out about where will I now find a new insurance provider. I checked in and it has been reinstated and still no call listening was done but you have resolved it and I am very grateful for this!!!! You guys rock!!!!
LA
Layken-lee Adams's update04 Sept 2024, 18:01
Reviewer Update
Thank you Vodacom complains department for sorting out my issue soo fast and listening to me. I am more relaxed after today as I was so stressed out about where will I now find a new insurance provider. I checked in and it has been reinstated and still no call listening was done but you have resolved it and I am very grateful for this!!!! You guys rock!!!!