Vodacom Insurance - Deplorable Service

The service I have received from Vodacom Insurance in the passed week has been deplorable, to say the least. I lost my phone and a claim was submitted and approved last week Tuesday (March 26th). I was assisted by a very helpful man named Sipho from Vodacom4u The Glen.

As I was about to pay my access, I realized it was abnormally high. We then called Vodacom Insurance and asked why it was that high and I was told they made a clerical error during my upgrade and were charging me insurance rates for my previous, cheaper device. They said they needed 72 hours to rectify the mistake. We all make mistakes, so I obliged with no problem. I called again on Tuesday (2 April) and was told 1) I needed to resubmit the paperwork I submitted on the 26th and 2) my details have not been updated but would be by today (3 April). Today, they are requesting an additional 72 hours. I need this sorted right away. I will not deal with sub-par service.

Please fix this!