VODACOM INSURANCE DEPARTMENT POOR SERVICE

I am really getting annoyed by the service i am getting from Vodacom insurance department poor service. 1stly out of nowhere my insurance was cancelled without my consent. It was then later re-instated & i am now doing the claim. Every day I am told to follow up after lunch time but get the same response: "SORRY WE HAVE NO FEEDBACK FOR YOU & WE CAN'T CONTACT THE ADMIN DEPARTMENT AS THEY DO NOT HAVE CONTACT NUMBERS" I was told that claims takes up to 24 hours but I have started my claim from 02/11/2020 & it's now the 09/11/2020. Can i please get feedback? all agents tell me that they are escalating but nothing is happening. I just need a SIMPLE FEEDBACK PLEASE