VODACOM INSURANCE DEPARTMENT AND UNBLACLISTING DEPARTMENT ARE THE REASON FOR MY CONTRACT CANCELLATION

ON 24 DECEMBER 2019 I REPORTED BY CELLPHONE ****** AND I WAS ADVISED TO APPROACH FINRITE AND PUT IN A CLAIM. FINRITE TOLD ME TO PAY IN AN AMOUNT OF R7000.00 IN ORDER FOR VODACOM TO GIVE ME A PHONE SIMILAR TO THE ONE I LOST. I ADVISED FINRITE I DO NOT HAVE THAT MONEY AND A TEAM LEADER BY THE NAME OF PANDELANI ADVISED ME TO GO AHEAD AND CANCEL MY CONTRACT (WHICH IS ON A MONTH TO MONTH) IF I AM NOT HAPPY WITH PAYING THE R7000.00 CASH. AFTER SITTING FOR CLOSE TO A WEEK WITH NO PHONE, I EVENTALLY RETRIVED MY CELLPHONE AND VOWED TO CANCEL MY CONTRACT AS ENCOURAGED BY FINRITE. BEFORE CANCELLING I THOUGHT LET ME UN-BLACKLIST MY CELLPHNE AND WHAT A NIGHTMARE! A REQUEST WAS SENT TO THIS "SPECIAL DEPARTMENT" WHICH APPERENTLY HAS NO MANGER OR TEAM LEADERS OR EVEN AGENTS... THEY ARE SO ELITE THAT THE CUSTOMER CARE DEPARTMENT AND CANCELLATIONS DEPARTMENT AS WELL AS THE BLACKLISTING DEPARTMENT HAVE NO IDEA WHO TO SEND AN EMAIL TO DIRECTLY TO FOLLOW UP... NONETHELESS ... ON 31 DECEMBER 2019 A REQUEST WAS SENT TO THIS PHANTOM DEPARTMENT THORUGH THEIR GENERAL EMAIL ADDRESS AND THE WAITING BEGAN. ON 3 JANUARY 2021 AFTER HAVING CALLED VODACOM NUMEROUS TIMES ABIGAIL FROM THE SAID DEPARTMENT SENT ME AN EMAIL SAYING " UN-BLACKLISTING DONE" I THOUGHT THAT WAS THE END OF MY DRAMA WITH VODACOM AS I RAN TO SWITCH ON MY PHONE AFTER 2 WEEKS WITH NO PHONE BUT SADLY MY PHONE WAS STILL BLACKLISTED. I RESPONDED TO HER EMAIL ASKING WHY MY PHONE WAS STILL WORKING... DO YOU SHE ANSWERED??? IT IS NOW 09 JANUARY 2021, NO PHONE... I HAVE CALLED VODACOM ON NUMEROUS OCCASSIONS TO A POINT WHERE MY CALLS HAVE NOW BEEN BLOCKED... MIND YOU IM ON A MONTH TO MONTH CONTRACT... I HAVE ASKED AGENTS FROM VARIOUS DEPARTMENTS TO GIVE ME THE MANAGERS EMAIL ADDRESS IN THAT UN-BLACKLISTING DEPARTMENT BUT NO ONE KNOWS, A LADY BY THE NAME OF THEMBEKA FROM THE CANCELLATIONS DEPARTMENT WWENT FURTHER AND SAID SHE DOES NOT EVEN KNOW HER TEAM LEADERS EMAIL ADDRESS SO HOW CAN SHE KNOW THE EMAIL ADDRESS FOR THE UN-BLACKLISTING DEPARTMENT. VODACOM, PLEASE ADVISE ME WHY I NEED TO STAY WITH VODACOM WHEN I HAVE NOT HAD A PHONE FOR 3 WEEKS? WHO IS FINRITE AND WHAT AUTHORITY DO THEY HAVE TO TELL ME TO CANCEL MY CONTRACT AND WHY IS THERE NO REASONING WITH THEM, CAN I GET AN APOLOGY FROM THEM AND CA YOU SOURCE THE CALLS I MADE TO THEM FOR OVER A WEEK? CAN I GET AN APOLOGY FROM FINRITE? CUSTOMER CARE SAYS THE UNBLACKLISTING SHOWS AS SUCCCESSFULL ON THEIR SIDE AND THEY DO NOT KNOW WHY MY PHONE IS STILL NOT WORKING BECAUSE THEY CAN'T LIASE WITH THIS UN-BLACKLISTING DEPARTMENT... WHO IS THE MANAGER IN THIS UNBLACKLISTING DEPARTMENT? HOW WILL VODACOM CONVINCE ME TO NOW CANCEL MY MONTH TO MONTH CONTRACT AFTER I SAT CLOSE TO A MONTH WITH NO PHONE? THIS IS BECAUSE OF FINRITE AND TH UN-BLACKLISTING DEPARTMENT... I STILL DO NOT HAVE A PHONE.... MY CONTRACT NUMBER IS *** AND CASE NUMBER IS EC-168S-38L6Y5 .... I HOPE TO RECEIVE A RESPONSE THAT WILL PERSUADE ME TO NOT CANCEL MY CONTRACT...