Vodacom Insurance Departement with no supervisor

After so many years with Vodacom, I have received a shocking bad service from Insurance department.My claim is declined due to usage. I last saw/used my device on 15 Aug when I went to a camp, first I had no network where I was, I didn't bother to report my device lost/****** as I was sure that I have given it to my business partner whom is saying that he never took my phone. On 22 Aug when I came back, he saw him but my device was no where to be found . I reported my matter to Vodacom on 23 and submit all relevant documents.

To my surprised my claim is declined due to my honest because on the affidavit I wrote that I lost my device kn 15 Aug but only reported it to Vodacom on 23 Aug.

This is frustrating and sad as Vodacom RedVIp client that I am punished because of my honest.