Vodacom Insurance Denied Claim ?

during the December 2018 , I had took a p20 lite contract . I was asked if wanted to keep my number , however the number was porting during the long weekend , over this weekend i lost the phone , but i did take an insurance , immediately I had called and blocked the phone during this time the number was porting there was no need for me to put the sim card into the phone .

i had went to the police station and filled all the documents they Vodacom had required. I had submitted the claim , and it came back denied as they was no usage on the phone .. like the f$$%r sim card was porting what damn usage there was going to be , but I have paid the insurance since December. Now what the hell was i paying insurance for if I can’t get a claim

when you purchase a car from the dealership you have to have insurance to get the car , in that time if my car happens to catch alight the insurance will have to cover , there had been no usage but the insurance will cover as it was effective , now I can’t understand

its either I am going to get my claim or i want a damn refund from the insurance , what’s the use of actually taking insurance if it’s completely useless!!!

flipping useless , I tried calling them numerous times !!!!!!!!!!!!!!!!!but no answer !!! how can Vodacom actually have an insurance like this ?

Now I am paying for a contract that I don’t have and insurance that doesn’t even help ….

a very angry customer feel like cancelling all my contracts with Vodacom honestly