EB
Edruhetta B
1 reviews | Active since Feb 2023
26 Oct 2023, 10:32
Vodacom Insurance
Vodacom sold insurance to me on my device, i have been paying this insurance and never claimed, now that the device needs to be repaired, they told me that the claim was rejected because my sim card was not in the device. Vodacom is quick to sell products online and via telesales, but they do not explain the small print to the customers. I have been with Vodacom for more that 20 years, but 1 thing is for sure, I will not renew my contract with them again.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Oct 2023, 12:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Oct 2023, 12:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
EB
Edruhetta B's updateReviewer Update
27 Oct 2023, 07:26Good Day
someone did call me from Vodacom, and he will investigate the issue, I am waiting for feedback.
someone did call me from Vodacom, and he will investigate the issue, I am waiting for feedback.
EB
Edruhetta B's update27 Oct 2023, 07:26
Reviewer Update
Good Day
someone did call me from Vodacom, and he will investigate the issue, I am waiting for feedback.
someone did call me from Vodacom, and he will investigate the issue, I am waiting for feedback.
EB
Edruhetta B's updateReviewer Update
31 Oct 2023, 11:03I am still waiting for feedback.
EB
Edruhetta B's update31 Oct 2023, 11:03
Reviewer Update
I am still waiting for feedback.