TK
Thabo K
1 reviews | Active since Jan 2022
23 Jun 2023, 13:58
Vodacom insurance
On 27 May 2022, I updated my cellphone contract with Vodacom for 24 months ,and while I was signing for a new contract I requested that I don't need the cellphone insurance but the Vodacom agent included the insurance. Now my phone was ****** and I am told that the phone I'm covered for R2500 and I was using Redmi pro 11, and also I have to pay R1500 access fee.
Vodacom is abusing me , can I get an assistant please.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Jun 2023, 14:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jun 2023, 14:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TK
Thabo K's updateReviewer Update
23 Jun 2023, 14:40I'm still waiting for a call or Whatsapp
TK
Thabo K's update23 Jun 2023, 14:40
Reviewer Update
I'm still waiting for a call or Whatsapp
TK
Thabo K's updateReviewer Update
23 Jun 2023, 18:05Still waiting on Vodacom want rip me off, my Redmi pro 11 was expensive, now they want to give me a phone worth R2500 and still pay same instalment and also pay R1500 of excess fee
TK
Thabo K's update23 Jun 2023, 18:05
Reviewer Update
Still waiting on Vodacom want rip me off, my Redmi pro 11 was expensive, now they want to give me a phone worth R2500 and still pay same instalment and also pay R1500 of excess fee
Vodacom's replyOfficial
25 Jun 2023, 15:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jun 2023, 15:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team