VODACOM INSURANCE ****************

vodacom insurance call centre has pathetic customer service.

my experience goes like this : called in to ********** (the vodacom insurance number) date : 10/04/19. waited around an hour for a pick up during which the line was dropped many times. requested a revised premium on my insurance plan as the value of my phone decreased. was assured by the consultant (Moesha Erasmus) that my premium had been decreased and all was well in order. paid my old premium of R173,80 at the end of April.

Receive my new statement for May and notice that no changes had been made and I was still being charged R173,80 when I should be charged around R115,00.

Called in to Vodacom insurance to query this and was told that they apologize and that the initial consultant did not inform me that I needed to submit a change of insurance form. which she did not and it was not sent to me via an email either. I received it from the second consultant.

When asked how can it be fixed I was told by the second consultant that the administration department does not have a phone and I will need to email them.

which I did and have not received a response as yet.

This is **************** as the vodacom consultant had confirmed that my account had been changed and it had not. she also did not take me through the correct process and I feel vodacom is doing nothing to rectify their consultants incompetency.