VODACOM INSURANCE CUSTOMER SERVICE IS DISGRACEFUL

Between 2017 - 2018 I took out a contract with Vodacom and ever since I've been a loyal client paying my monthly installment (incl, insurance) and upgrading every two years. Ever since I always ensure that I continue with my insurance, however in August 2021 I upgraded with my third phone then came across they did not include my insurance on my current devices. I paid for insurance on my Samsung S8 s that I took on the contract between 2017 - 2018. In the meantime, I upgraded after that contract ended, but still paid for insurance on my first contract even though it is not on contract. I only became aware of it when upgraded to Samsung A52 and Galaxy 5 Watch, that my insurance has never been updated. I tried to contact the Vodacom insurance call center and couldn't get a hold of them for almost two months. I even went to the stores in my area they also couldn't be of assistance. Eventually, when I managed to get hold of the insurance centre, documents were sent to complete which I did and submitted. Dissapiontaly, thus far nothing has been done, Vodacom rather canceled the insurance of the S8 and did not update it on my current devices. Monday, 7 March 2022 I tried to call the centre again, after waiting for more than 30 minutes I eventually spoke to an agent and was informed that someone was assigned to my submission and the agent will contact me after the call. Again, nobody contacted me and I attempt to call again and was holding to speak to the agent for 40 minutes and no luck.

Considering that above I am utterly disappointed in the poor customer service and follow-up. If only Vodacom would be so quick to take care of their customer's best interests then they marketing strategies. especially when you are due for an upgrade.