Vodacom insurance customer care

Vodacom online sold me a device contract and the device came with 2 months theft cover and got ****** with a gun point. Did everything am supposed to do and got all the necessary paperwork for vodacom insurance and they don't wanna approve my claim due to their consultants negligence and following proper procedure in selling contracts to new customers. Tried calling all departments any of them wanna assist and decided to block my number from calling any customer care. So now am also gonna block them from debating from my account until they attend my matter. Most network ever regret the day I opt to take contract with them. Never I my life or advice anyone I know to take any vodacom products cause they don't care any about their customers but only care about taking money from our accounts. SHAME ON YOU VODACOM 😕 😔