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Dinah L

1 reviews | Active since Oct 2020

13 Oct 2020, 10:33

VODACOM INSURANCE COMPLAINT FOR CELLPHONE

On 2019-12-05 I took a cellphone contract with Vodacom and I included a cellphone Insurance for my phone. Earlier this month my phone's screen got damaged I contacted Vodacom Insurance in order to claim the insurance for my phone to be repaired only to be informed that I did not have insurance on the phone I have proof that I took insurance and I have been paying monthly subscription with the impression that my phone is insured. Can I be assisted as this is not my fault that the insurance money was deducted from as I never skipped any payment and I need my phone to be fixed or replaced. Thanks my contact number is ***.

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Replies (3)
Vodacom
Vodacom's reply13 Oct 2020, 11:10
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DL
Dinah L's update13 Oct 2020, 12:03
Reviewer Update
Good day VODACOM, thank you for your prompt response I will wait for the call.
Regards,

DL
Dinah L's update14 Oct 2020, 09:00
Reviewer Update
Good day VODACOM I am still waiting for a consultant to call me regarding my complaint