VODACOM INSURANCE COMPLAINT

Good Day, I would like to express my disappointment and frustration with Vodacom insurance. Last year my phone was written off and luckily I was able to get a new phone because i had Insurance in place. I was advised to just call through and request for them to amend my new phone details for insurance, of which i did. I called through about 3 times to just make sure it was done and they all confirmed telephonically. This year I requested for a copy of my updated policy as i had not received one. To my surprise, the policy still had my old phone details. After numerous emails and follow-ups (i dont ever get a responses) it was finally done and updated policy received. About a month a ago, i received an sms advising that my policy had been activated, which was surprising as i did not sign up a new policy and to my knowledge my existing one should be active already. Anyway i opened the documents and note that the details were incorrect on the polity AGAIN!!!. I have sent numerous emails to Vodacom insurance requesting them to assist in this regard, but have had no feedback till date. This is serious as i am paying for the service!!!