Vodacom Insurance Complaint

Hello Peter I have taken a 24 months cellphone contract with Vodacom in 2019 and they started deducting their first installment in November the same year. The installments included insurance which I declined due to one condition that I couldn't accept, however they continued deducting my money either way. I sent them an email requesting to cancel the insurance and they confirmed that it was cancelled. Regardless of all those attempts trying to cancel the insurance they continued to take my money until May 2021. My phone was damaged and I logged a claim with them and they declined. I contacted them complaining and instead of attending to my complaint they just sent me an email confirming that they have cancelled the insurance and on top of that they referred to me as 'None' in their smses. I contacted them again with the hope that they will apologize and refund me with all those premiums that they have deducted for the past 19 months and they don't liaise with me. It's been more than a month since the last contact with them and that is why I request your intervention.

Thank you in advance Mvumikazi Thoko Email: *** Telephone:***