Vodacom insurance complain

Hellopeter I'm Zanele Dlamini complaining about vodacom insurance and my number is ***, I was not happy with the service they gave me at vodacom insurance, I was ****** and lost my phone, I did a claim and it declined they said it because of the card was not attached on the phone, Wich was wrong and I told them that but the consultant told me to cancel the insurance instead . And I'm so in need of a phone right now