Vodacom insurance company

I’ve had a frustrating and disappointing experience with Vodacom Insurance. I took out insurance on my iPhone 11 in November 2020, initially paying around R360 per month. Over the years, they kept increasing the premium, and by the time I lost my phone (around 2–3 weeks ago), I was paying R534 monthly.

When I tried to submit a claim, they initially offered to replace my phone with the same model — an iPhone 11 — which now costs less than R10,000. This didn’t make sense to me, as the value of the phone had been decreasing, yet my premiums were increasing every year. After a long battle, they eventually agreed to give me an iPhone 16, but I’m still not satisfied.

Given how much I’ve paid over time, I genuinely expected to receive something more equivalent in value — at least the latest Samsung Galaxy S25 Ultra or iPhone 16 Pro Max. I feel completely ****** by this experience and will never use this insurance again.