Vodacom Insurance Company

I took an insurance with Vodacom for a contract phone. My phone then got lost, as I went to claim they said I was under insured and I was to pay R441.36 the consultant at the vodacom store I was at continuously asked the consultant at the insurance company if that amount is the only amount I was supposed to pay and the insurance consultant agreed I therefore paid and then they said I must wait for an hour in order for it to reflect on my vodacom account. When I came back after an hour they said I should have paid R4 441.36 because I was under insured which I dont understand why and then I said no because I was not willing to pay amount because they were supposed to say that from the on start. They said they were going to get back to me after a week because they wanted to listen to the recording of the call that was made to insurance company to make sure that the consultant at the insurance company said I should pay R441.36 instead of R4 441.36.

I waited and they never got back to me with the feedback. I went back to the vodacom store to find out what they said since they had not gotten back to me. When I got there they said the insurance company had not gotten back to them either, after that day I stayed 2 weeks and I still did not get any feedback from the insurance company. I then went to Vodacom for the third time and I found out that I only qualified for R750. 00 I dont understand why I would insure my phone for R750. 00 when I know there is no phone for that amount. When I agreed on the insurance they said I would qualify for R7 500.00 only to find out it was R750. 00