Vodacom insurance claims

I have been with Vodacom and Voda insurance since 2016. They have always been very quick to call for early upgrades on my contracts, however i am struggling to get a phone now that i have put in my first claim due to theft for the first time in 8 years. It is further disappointing that they called my Mother for an early upgrade to iphone 16 pro max, however on the other hand they claim that they do not have stock on the very phone that i am requesting under my claim. Vodacom is quick to assist with anything that helps with their sales targets, however it is somehow a struggle to get a phone from Vodacom insurance that i have been paying without issues for years. Furthermore i cannot stress enough how much my mobile device is a tool for my work, side businesses and networking, therefore i have now lost 2 weeks of it all and i am still on a waiting list that does not have an ETA. Please can you treat all types of Vodacom business with the same enthusiasm and urgency.