Vodacom Insurance Claim rejection (unacceptable lack of service)

Vodacom insurance has rejected a legitimate insurance claim while failing to be available to discuss the claim. Their call centre (***) is extremely poor making it impossible to resolve the issue due to either never being able to get through dealing with *********** agents. I did manage to deal with someone named Victorius Mmoloke but my follow up emails were just ignored. I ended up going back to Jody at Vodacom Canal Walk who kindly helped by making contact with Vodacom's Insurance company to query the rejected claim. He explained the situation with the claim and the incorrect assessment while telling them that they are being unfair in managing the claim. I have been advised to try and reach senior representation from the company but it has still been impossible to make any progress through the contact centre. I have been a Vodacom customer for over 10 years with multiple accounts but massively disappointed with the poor service and unfair treatment. They are certainly not interested in keeping me as a customer! Unacceptable!