Vodacom Insurance claim department

I am really not happy in fact very angry with Vodacom Insurance

I have a laptop that is broken I called in to confirm the process with insurance department even went to branch same process was given to me.

I was told to take laptop to repair centre or Lenovo to get quote then give them the quote .

I kept calling in everyday speaking to different agents asked to send documents they required did as they requested but no feedback whatsoever .

I had to go to Vodacom shop again we called in with the store manager and spoke to another agent in the insurance department she advised we fill in a claim form and send the documents to their department and it should take 24/48 for pay out .

No feedback , nothing whatsoever .

Then I called in today on the 10/09/2021 at the store to do a follow up there was nothing I requested they do a follow up now I am told that I must pay for my laptop they will reimburse me the process has changed …

After all the long drill calling in everyday being told of the same process and not even getting help or feedback ..

I am not taking this at all as per my insurance when I took I was told I will be paying only access fee nothing said about reimburse or communication sent of the changes all you will get it’s an sms for increase in premium .

I don’t have the money to pay for the laptop in fact won’t pay for the laptop that was not our agreement . I have been in calls with them every single day where I have to hold for hours before I get through all for nothing. If they are not going to pay my insurance I need every cent that they have debited for my insurance, and will be cancelling all my Vodacom contracts this month.