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Neo R
1 reviews | Active since Oct 2011
06 Apr 2022, 13:24
Vodacom Insurance claim denied
It is disappointing to have my Vodacom insurance claim denied because I got my phone upgraded (through Vodacom) and I moved the SIM from the old phone (which is the one I'm claiming for repairs) to the new one I got from Vodacom. How am I expected to run two phones with one sim card?
I have no words. I am no considering moving all my services to another MNO.
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Replies (2)
Vodacom's replyOfficial
06 Apr 2022, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Neo R's updateReviewer Update
09 Apr 2022, 15:29Still no call from consultant
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Neo R's update09 Apr 2022, 15:29
Reviewer Update
Still no call from consultant