BG
Benitha G
1 reviews | Active since Jun 2024
28 Feb 2026, 16:10
Vodacom insurance claim- cellphone
Vodacom is the worst cellphone provider!!! I have my contracts with them from when they took over Autopage. I am paying insurance monthly on my contract, but have been to 7 shops today already to submit claim. The iphone 12 is not available anymore aand the only option they can give me is an iPhone 16 but I have to pay in R10 000.00 I was even told by Zevenwacht Vodacom that they will replace my iPhone with a Huawei 🤨 Vodacom Tygervalley told me I don't have an iPhone on my contract. I am so tired of struggling to get my phone replace and it seems as if all staff are *********** and actually quite rude Hopefully Vodacom will re-look their insurance product.....it is crazy that I must be penalized for this.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
01 Mar 2026, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2026, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BG
Benitha G's updateReviewer Update
01 Mar 2026, 14:37I am back at Vodacom Stoe in Canal Walk after they phoned to say I can come in. The quote they provided me with yesterday is now R1500 more on the invoice a the people issuing this invoice stopped working at 14h00. Now I have to come back again tomorrow again. This will be the 7th time in 2 x days. This is unaccetable.
BG
Benitha G's update01 Mar 2026, 14:37
Reviewer Update
I am back at Vodacom Stoe in Canal Walk after they phoned to say I can come in. The quote they provided me with yesterday is now R1500 more on the invoice a the people issuing this invoice stopped working at 14h00. Now I have to come back again tomorrow again. This will be the 7th time in 2 x days. This is unaccetable.
BG
Benitha G's updateReviewer Update
02 Mar 2026, 15:30Next day and still not resolved. Also no contact from the consultant as indicated on the reply
BG
Benitha G's update02 Mar 2026, 15:30
Reviewer Update
Next day and still not resolved. Also no contact from the consultant as indicated on the reply
BG
Benitha G's updateReviewer Update
03 Mar 2026, 15:57Vodacom - do you have a time frame of when you are making contact as you stated in your reply on my complaint dated 1st March 2026??????
BG
Benitha G's update03 Mar 2026, 15:57
Reviewer Update
Vodacom - do you have a time frame of when you are making contact as you stated in your reply on my complaint dated 1st March 2026??????
BG
Benitha G's updateReviewer Update
06 Mar 2026, 14:59Good day
I did receive a call from Vodacom and this gentleman only phoned to let me know that I can expect a call from the insurance department. I have not spoken to anyone after that call yesterday, so not sure how the feedback can say everything was explained to me.........
I received an email this morning telling me to phone them. A couple of hours later I received a sms telling me that a service ticket was closed.
Nobody spoke to me about my query. The gentleman that I spoke to said he knows the product but will rather let the relevant people make contact with me.
Kindly also provide me with the monthly insurance fee for both an iPhone 12.and iPhone 15.
I am still expecting to be contacted by Vodacom
I did receive a call from Vodacom and this gentleman only phoned to let me know that I can expect a call from the insurance department. I have not spoken to anyone after that call yesterday, so not sure how the feedback can say everything was explained to me.........
I received an email this morning telling me to phone them. A couple of hours later I received a sms telling me that a service ticket was closed.
Nobody spoke to me about my query. The gentleman that I spoke to said he knows the product but will rather let the relevant people make contact with me.
Kindly also provide me with the monthly insurance fee for both an iPhone 12.and iPhone 15.
I am still expecting to be contacted by Vodacom
BG
Benitha G's update06 Mar 2026, 14:59
Reviewer Update
Good day
I did receive a call from Vodacom and this gentleman only phoned to let me know that I can expect a call from the insurance department. I have not spoken to anyone after that call yesterday, so not sure how the feedback can say everything was explained to me.........
I received an email this morning telling me to phone them. A couple of hours later I received a sms telling me that a service ticket was closed.
Nobody spoke to me about my query. The gentleman that I spoke to said he knows the product but will rather let the relevant people make contact with me.
Kindly also provide me with the monthly insurance fee for both an iPhone 12.and iPhone 15.
I am still expecting to be contacted by Vodacom
I did receive a call from Vodacom and this gentleman only phoned to let me know that I can expect a call from the insurance department. I have not spoken to anyone after that call yesterday, so not sure how the feedback can say everything was explained to me.........
I received an email this morning telling me to phone them. A couple of hours later I received a sms telling me that a service ticket was closed.
Nobody spoke to me about my query. The gentleman that I spoke to said he knows the product but will rather let the relevant people make contact with me.
Kindly also provide me with the monthly insurance fee for both an iPhone 12.and iPhone 15.
I am still expecting to be contacted by Vodacom