Vodacom Insurance Claim

Hi,

Really disappointed to be writing this review as I have been receiving exceptional service from vodacom over the last 8-10 years but today I was disappointed when I finally needed their assistance. I took out vodacom insurance around 2017 and have been paying my premiums to date for R220 every month for almost 4 years. My Samsung S9 phone speaker & screen got damaged towards the end of March 2021 and have been struggling with calls with my phone as my colleagues couldn't hear me as I work from home and utilize my phone quite often. I resorted to purchasing a cheap phone for making calls while using my Samsung S9 for all my apps and zoom meeting via wifi. Today on the 30th of June 2021 I finally got a chance to take my phone for repairs then I get informed that my claim has been declined due to non-usage. It has never been stated that there is a specific time frame to submit a claim as terms and conditions mention that there should be usage 7 days prior to damage of device, which I was using 7 days prior to damage so I dont understand why my claim is being rejected. Now they advise me that I should've submitted my claim within 30 days OR called with my phone before submitting a claim but I had not been informed of such and my contract did not explicitly mention that. As a loyal customer I wouldve expected some common sense during these times.