Vodacom insurance claim

A month ago i took my phone in for repair at vodacom. The repair shop contacted me and told me the cost will be +-R7500 to have the screen replaced and that vodacom accidental screen insurance can only cover R2600.

I contacted vodacom claims department and they told me the device was under insured. I told them that i have been paying my insurance for almost 2 years and feel its unfair. Now i finally wanted to claim for my broken screen now they telling me that i can only claim for R2600.

I then ask the consultant if he would accept this offer he than ended my call while i was still speaking.

I contacted the head office and they contacted the claims department. The feedback from the head office was that i was uninsured and needed to pay the difference outstanding if i wanted to proceed with my claim.

Up to now i have not received any apology from vodacom for there consultants dropping the phone while i was still speaking. I guess this is how Vodacom address there customers after being loyal for more than 14 years.