Vodacom Insurance Claim

On 16 January 2018 I have upgraded one of my contracts with Vodacom. On 26 January 2018 I got the confirmation call from Vodacom regarding my upgrade. I was asked during this confirmation call if I would like to have insurance on this device. I have asked her what it all included and what the price would be - she said, ******, broken , ext. for only approximately R85 per month. I agreed to this offer and assumed it's sorted. As this is the first time that I took insurance on a device, I did not know that there would be any forms to be completed as all calls are recorded for security reasons. I have agreed to the terms. In March 2018 the cell phone was ******. My first telephone call to Vodacom upgrades was on 4 April 2018 with upgrades department where I have spoken to Sedi requesting the recording from January to be send to our nearest Vodacom Shop - which is Vodacom Vanderbijlpark. They told me it would take about 48 hours for the recording to be send. On 14 April 2018 I went to the Vodacom Shop and nothing was send to them. There one the ladies phone upgrades and spoken to Soly as well as Cynthia requesting that the recording be send to her. In 48 hours as she was promised she did not receive anything. On 30 April 2018 I have spoken to them to have the requested recording resend as we have not received anything. I requested to have it sent to ********** Werner did not receive anything yet. On numerous times when I want to follow up on the recording from my own number the line just went dead, as if they blocked my number not to talk to them. I would really like for Vodacom to urgently attend to this 3 month long issue to be resolved. As I have requested - please only sent the recording.