Vodacom insurance claim

:( i am really amazed or should I say disgusted with the service from Vodacom. My same issue from 20th December and no response up till today . Went to the Vodashop were i done my upgrade and was shown that mails was sent to senior managers in various departments but still no positive feedback. How can there internal problem of changing from system upgrades where paperwork should be available and now its done on a tablet coz they going digital. ... durrrrr . I as a customer now suffering for 2 months without a phone. Store even admited that there was a issue where comprehensive insurance got changed to accidental insurance but hello im still with no phone . How can it be so difficult for a client like myself after few loyal years suffers this much . No feedback what so ever . And you guys supposed to be the best network what about the best service. Does a hello peter complaint have to get u guys to realise i need the service for what am i paying for . If i stop paying my account tgen u guys are quick to blacklist me . I am paying my subscription still and insurance premiums for what ? Please do tell me . Wonder if u were in my situation what would you have done ?