Vodacom insurance claim

Really dont have words on the service delivery from Vodacom. :( Been to a vodashop in Mitchels Plain after 2 years of having a contract to have a upgrade processed . Upgrade was done and insurance was offered to me , so i thought ok let me insure my device to me me loosing my previous phones . So the consultant explained to me the costs thereof and given me a insurance application to complete which i have done and asked her several times confirming i am covered . I also requested copys which i have . Then i logged a complaint on hello peter coz i got no assistance from the vodashop as i was told the consultant no longer works there . People from vodocom rep**** on this site also telling me i do have accidental cover which i have not requested and honestly it is the consultant responsibility to make sure my insurance was the correct type . Now they tell me to go back to the store to get assistance on my upgrade . Does this now become my responsibility to go back and forth wasting my valuable time ? Like helloooo vodacom . If the problem is at your stores and the consultant is uncompotant please sort your business issues out . I want my problem resolved or i want my contract to be cancelled and my money refunded back to me .