Vodacom insurance claim

Been to a Vodashop in Mitchells Plain for a upgrade on the 20th of December which went well, However insurance was offered to me which i gladly accepted due to past experiences. Consultant even made me fill in a application form for the insurance and with my bad luck i was involved in a armed ******* and the device was taken as well as other valuable goods.... i had peace of mind about my phone knowing i had insured the device. So i opened a case at the police station and went to submit a claim only to be told that i do not have comprehensive insurance and that i am only covered for accidental insurance. ... so claim is now declined and the consultant who assisted me no longer works there .... this is unacceptable and very poor coming from Vodacom. I done my part and even asked for proof which luckily i have for the insurance and the upgrade.