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Yolandi C

1 reviews | Active since Apr 2020

26 Sept 2022, 16:01

Vodacom Insurance charging with out approval and struggling to be refunded!!!

In July 2022 I noticed that my vodacom bill went over a R1000 where normally I only pay R350, after investigating I find that Vodacom added a insurances to my account for an iPhone 11 (don't have an iPhone 11). When I called them to ask why I have been charge R376,99 they said no they don't know and it has nothing to do with them I need to contact Fin Right! When I eventually got hold of Fin Right in August they just said o they will cancel the subscription and refund me. When i asked why I was charged this amount with out my approval they couldn't give me a straight answer. So for July and August i had to pay this amount for something I NEVER SIGNED for and they can't even do a refund. This will be the second month that I am waiting on them to pay me back the money they took with out my permission. Why do I need to wait this long for my own money to be paid back to for something i never asked in the first place? And get no feedback as to why this was done or when the refund will take place???

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Replies (3)
Vodacom
Vodacom's reply26 Sept 2022, 16:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
YC
Yolandi C's update27 Sept 2022, 20:36
Reviewer Update
Hi NO insurance company has ever contacted me about this at all! And if they have I want proof of them actually contacting me and telling me what’s going on.
YC
Yolandi C's update11 Oct 2022, 18:38
Reviewer Update
I just received my Vodacom Bill and yet again this insurances company still hasn't paid me back anything and now you want to take more money from? How does that work!!!!!!!!!!!! Pay me back they money YOU STOLE from ME! how difficult can this be. Its not my fault you took money from me with out me asking for the services and now its been 3 months that I am trying to get the money paid back to me! I want this to be escalated more and someone to call me ASAP to tell me why VODACOM has the right to not pay me back the money I don't care who the insurance Company is, its not my responsibility to make sure they bill people correctly! And once again no one has called me at all!