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AR K

1 reviews | Active since Jul 2016

10 Jan 2021, 11:23

Vodacom insurance charges

I have been waiting for a refund for incorrect insurance charges since October 2020. I was incorrectly charged

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Replies (4)
Vodacom
Vodacom's reply11 Jan 2021, 08:30
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AK
AR K's update11 Jan 2021, 08:49
Reviewer Update
Hi and thanks for the reply. What will change? I keep getting told that the credit team will get in touch with me but they have a back log. How much more patience do you need from me... I'm still waiting on a refund from March 2020 till October 2020. And the money to be moved to my bank account
AK
AR K's update14 Jan 2021, 12:03
Reviewer Update
I am still waiting on someone to call me. I would like a team manger or a CSM to call me
AK
AR K's update24 Jan 2021, 19:05
Reviewer Update
Yeah only after i had to call 4 more times. no agent ever call me. lets see if the credit gets approved