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LB
Linda B

1 reviews | Active since Feb 2015

10 Feb 2021, 10:13

Vodacom - insurance charged with NO CONSENT!

In November 2020 I was charged for insurance by Vodacom. I never gave consent to Vodacom to add insurance onto my contract all of a sudden as I have private insurance for my devices. I went to the branch and after a struggle they cancelled the insurance. Then in December they charged me for insurance AGAIN! Yet again I had to go to the branch to cancel this. I live on a farm so each time this requires me to drive into town!! It is now February 2021 and I am still being charged for insurance which WAS NOT APPROVED BY ME and which I have been told each month that it has been cancelled!!! Pathetic service. This amounts to theft as no approval was given to Vodacom to start charging me insurance. This needs to be rectified today and all unapproved deductions need to be refunded to me immediately as this is theft if not *****!

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Replies (3)
Vodacom
Vodacom's reply10 Feb 2021, 10:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LB
Linda B's update08 Apr 2021, 09:46
Reviewer Update
Yes they phoned BUT it served no purpose at all. They merely said we have to pay the amount!!! An insurance amount that was never authorised! This is *****! Even yesterday a sms was received saying we are in arrears. NO REFUND has been received either for amounts *******ly deducted so far! I am very angry about this as this is terrible service. WHEN WILL YOU SORT THIS OUT???????? This is pathetic!
LB
Linda B's update22 Apr 2021, 09:54
Reviewer Update
It is now 22 April and you have still not fixed this or even bothered to respond to me. Still getting calls saying the balance is overdue!!!!! Disgusted in the lack of customer service. You have until Monday to fix this. I will then be posting a new review on Hello Peter and also be putting this on every social media account I have.