Vodacom insurance

I insured my phone in August at the Vodastore in Eastgate after my purchase. Unfortunately due to unforeseen circumstances my phone was ****** weeks later. Upon claiming it was then noted that my phone has been under insured. From the 11th of October I’ve constantly called the insurance department to try and sort this out and till date I haven’t received any feedback, I’ve spoken to Mpho (who was of great help) and Vannesa from the claims department and they’ve both said there isn’t any feedback yet. Whenever I call I’m told the matter is still underway and a response from the back payment department still awaits. I’m two weeks without a phone now waiting for this particular error to be rectified.