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Thando S

1 reviews | Active since Dec 2018

01 May 2021, 15:55

Vodacom insurance

Last year July I upgraded my contract and took insurance for my phone, at least that’s what I agreed with the sales rep. I signed all necessary insurance papers and she assured me my phone was insured. Now My phone was ****** a few days ago. I went to Vodacom festival mall to claim on my insurance to only find she never filed the insurance papers. The manager Sue was blaming me for not checking on invoices instead of dealing with her *********** staff. What is the point of having sales reps that will assist us and then they don’t do the job. Now it has to be my problem that my insurance papers were not processed. They showed all papers I signed but they didn’t process.

I’m very dissatisfied and disappointed in the service from Vodacom at festival. I want my contract cancelled or new phone that was supposed to be part of the insurance claim

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Replies (4)
Vodacom
Vodacom's reply01 May 2021, 15:57
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Thando S's update04 May 2021, 09:18
Reviewer Update
Hi I have been waiting for a response on this. It seems you are all protecting your *********** employees that make our lives difficult. I want a solution
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Thando S's update09 May 2021, 13:31
Reviewer Update
I got a call from Vodacom admitting the sales rep was wrong and it shouldn’t be my problem and this was a few days ago. I was also informed the FAC regional manager will calling me back but I had no feedback since. I want this sorted
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Thando S's update13 May 2021, 15:09
Reviewer Update
So you what was the point of a sales rep assisting me with the insurance forms if now I’m told I should checked my statements. When I left Vodacom I was assured my phone was insured. I don’t bother checking my statements cause I expect big companies like yourself to be competent enough to have my accounts in order, that’s why I’ve been using Vodacom for years.

Now your sales rep never did her job and all you are doing is faulting a customer you have failed to provide a service to. Your service levels are really pathetic right now.