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Natasha B
1 reviews | Active since Feb 2019
08 Feb 2019, 11:12
Vodacom Insurance cannot approve claim because they are too busy
Cellphone Insurance claim was submitted to Vodacom Insurance over 2 weeks ago. Vodacom are unable to get through to Vodacom Insurance to obtain approval of my cellphone insurance claim because their lines are busy. Literally nothing has happened with my cellphone insurance claim because Vodacom Insurance are not answering their phone to confirm if my claim as been approved or not.
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Replies (2)
Vodacom's replyOfficial
08 Feb 2019, 14:02Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Feb 2019, 14:02
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
NB
Natasha B's updateReviewer Update
19 Feb 2019, 09:32Vodacom I am still waiting for a consultant to contact me. Its been 11 days now. Is this how you resolve issues? By sending a copy & paste response to your customers? Vodacom have you tried calling your own Insurance Provider to experience the service received. This is the number ********** . Why would you want to associate or partner with such a pathetic company? You would think that if Vodacom was aware of the issues being experienced with Fin Rite they would have cancelled their contract with them. Also have a look at Fin Rite website reviews and enlighten yourselves of the bad service. Please may I have resolution of my insurance claim
NB
Natasha B's update19 Feb 2019, 09:32
Reviewer Update
Vodacom I am still waiting for a consultant to contact me. Its been 11 days now. Is this how you resolve issues? By sending a copy & paste response to your customers? Vodacom have you tried calling your own Insurance Provider to experience the service received. This is the number ********** . Why would you want to associate or partner with such a pathetic company? You would think that if Vodacom was aware of the issues being experienced with Fin Rite they would have cancelled their contract with them. Also have a look at Fin Rite website reviews and enlighten yourselves of the bad service. Please may I have resolution of my insurance claim