CJ
Charmaine J
1 reviews | Active since Oct 2016
19 Oct 2020, 13:02
Vodacom insurance cancellation not done
Request to cancel insurance was done in Centurion Vodacom store on 3/7/2019 on my spouse's cellphone. To date this request has not been done after numerous follow ups and constantly being told that they will now make sure the request is completed and then, once again nothing happens. This is now more than a year's insurance money that must be refunded, but NOTHING happens. Pathetic service!
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Vodacom's replyOfficial
19 Oct 2020, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Oct 2020, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team