VODACOM INSURANCE - CAN YOU DO YOUR JOB

Hello, I have been trying to get assistance from Vodacom for days with regards to my insurance claim. Its been approved. I have an email to prove this. Claim reference no: VCI184951

I went to the vodacom store in Canal Walk and they refused to assist me as they only do insurance claims from 8pm to 6pm and I arrived after 6pm. When I submitted the claim I arrived after 6pm why did no one tell me to come back before 6pm when I had to collect the phone? I explained that I work and cannot get to Vodacom before 6pm hence I came from Kuils River to the Canal Walk store cause they operate till 9pm. I asked if Vodacom is not able to do the processing before I get to Vodacom then I would not have to come in for nothing again and I was told no I need to come to the store and they will call insurance.

I went to the Vodacom at Old Mutual before 6pm and was told they are a corporate store they dont do claims and advised that I can go on a Saturday before 1pm.

I then went to Vodacom Datastore in Tygervalley centre and requested assistance the Vodacom claims people are so pathetic/little knowledge about what they are doing they gave the Vodacom guy calling from the store and myself the run around. After an hour and 30mins the person Yvonne who I have emails from vodacom ********** dropped the call to go on lunch and the process started all over with a new agent. (This information can be verified with Stephan Duplisis from the Tygervalley branch) I left the store and when I returned hoping the claim was sorted; when Stephan was told that a new company took over Vodacom claims and I need to submit my claim AGAIN. Cause it is apparently not been processed How is this possible if got an email saying that my claim was approved and I got a reference?

Please stop making loyal clients pay for your inconsistencies.

I have now been at different Vodacom stores on 4 different occasions and no1 is able to assist.

I just called Vodacom insurance and after holding for 25mins the agent comes to the line and says "hello" (Not even Hello this is xyz) when I start talking the women drops my call. I HOLDED on for 25mins.

I pay my subscriptions monthly R1121 to be exact and my insurance without FAIL. Then why do you FAIL me constantly...

Two weeks ago Vodacom had my iPhone for two weeks after rejecting my claim to fix my screen yet I have screen insurance on this device. However, when I upgraded Vodacom never updated the IMEI details and I let this slide cause I am not a difficult customer.

Now my Samsung device was ****** and have comprehensive cover on my Samsung device, I've gone to the police station to make a case and have provided all the details to Vodacom.

I have am email from Cellsure on 31 January that says my claim was approved and I can go in store with my reference. Whats so complex about this?

Please can somebody assist me.